Cancellations and refunds
Operator: WD Help, [email protected].
Subscriptions
Cancel any time in your dashboard: Store → Cancel subscription, or Manage billing. You keep access until the paid month ends and are not charged again.
One-off passes and the lifetime slot
A one-off pass simply ends on time — there is nothing to cancel. The lifetime slot is a donation to the server that we thank you for with a slot; it works for as long as WD Help runs its servers.
Donations
A server donation is support with no slot in return.
When we refund
- Double charge or a technical payment error — full refund.
- You paid, priority was not granted and we could not fix it within 72 hours — full refund.
- Partial refunds: if we refund half the price or more, the purchase counts as cancelled — the priority, slot and purchase dogtags are removed. If we refund less than half, you keep everything you bought.
- The WD Help server shuts down for good — we refund unused full months of one-off passes.
The 14-day EU right of withdrawal does not apply once the service starts: before paying you separately ask for priority to start straight away and confirm it with a tick. A ban for breaking the Code is not grounds for a refund.
How to ask: email [email protected] or open a Discord ticket within 14 days of the charge with your nickname, date and amount. Refunds go back through Stripe to the same card, usually in 5–10 business days. Please write to us before opening a bank dispute — it is faster.